Service Alert - 03 April 2020

APC Postal Logistics and COVID-19



APC continues to track the COVID-19 situation and its impact to shipping. Please ensure you are checking the country-specific restrictions as it is updated daily. Our “Service Alerts” are always posted on our website at APC - Service Alert

APC continues to work hard at minimizing the impact to you. We do anticipate possible delivery delays due to air uplift, cancellations, closures and other factors due to the crisis but we continue to operate, process and export mail and parcels at all our facilities. Our staff is maintaining all suggested precautionary guidelines. We are available and prepared to assist.

Country Specific Restrictions Due to COVID-19

Updated 03 April 2020



Due to restrictions imposed by governments and/or carriers due to the COVID-19 outbreak, please do not send any shipments to the following countries until further notice:

COLOMBIA- RESTRICTION LIFTED 03 APRIL 2020

Note: Customers should expect significant delays in all international inbound and outbound mail services.

  • AMERICAN SAMOA
  • BOLIVIA
  • BOTSWANA
  • CAYMAN ISLANDS
  • CHAD
  • COLOMBIA
  • CYPRUS
  • DJIBOUTI
  • ECUADOR
  • FIJI
  • FRENCH POLYNESIA
  • HONDURAS
  • INDIA
  • KUWAIT
  • LEBANON
  • LIBYA
  • MADAGASCAR
  • MALDIVES
  • MOLDOVA REPUBLIC OF
  • MONGOLIA
  • MONTENEGRO
  • MYANMAR
  • NEPAL
  • NEW CALEDONIA
  • PANAMA
  • PERU
  • PHILIPPINES
  • SAMOA
  • SAUDI ARABIA
  • SOUTH AFRICA
  • SRI LANKA
  • SURINAME
  • TUNISIA
  • ZIMBABWE

If material to these countries is received by APC accidentally, we will ship once restrictions have been lifted and service resumes.



International Mail Service Disruptions Due to COVID-19

Updated 03 April 2020

(source: USPS)


Pandemic impacts mail operations worldwide


Please see the following latest updates received from the UPU on the service impacts due to COVID-19:


  • Argentina - Correo Argentino has made arrangements to guarantee the continuation of its key services. Also, as part of health and safety measures to limit the spread of COVID-19, no letter-post, parcel-post or EMS items will require signatures upon delivery. Instead, the postman/postwoman will ask the addressee for a piece of ID and will note down the number in the signature field. These circumstances will affect the quality of service for all categories of inbound and outbound mail. As such, Correo Argentino, citing force majeure, will be unable to guarantee delivery service standards (e.g. delivery time) in accordance with UPU regulations.

  • Botswana - Botswana Post is therefore suspending all international mail operations, including the acceptance and processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) for 28 days from 2 to 30 April 2020, or any other date announced by the government.

  • Slovakia - Suspended the collection of a signature on delivery for inbound registered letter-post items. These are now placed in the addressee’s mailbox with no personal contact with the addressee, and the details are recorded in delivery books. Items that do not fit in the mailbox, or those with an unsuccessful delivery attempt, will be stored at the delivery post office for an extended period (32 days in total). A notification, including instructions, will be placed in the mailbox. The same applies to ordinary mail, including small packages. The exception are inbound registered letter-post items with value-added services, such as delivery in person, written proof of delivery, the cash-on-delivery service or other additional payments. etc. In such cases, deliveries have been suspended, and only a notification that the item is available at the post office will be provided (physical notification in the mailbox, or electronic notification by e-mail or SMS).

  • Where a customer is in compulsory quarantine or has been diagnosed with COVID-19, they are required to notify the postman/postwoman or courier of this in advance, before the first attempt to deliver postal items, or to call a special number. Their items will be deposited at the delivery post office for the extended storage period, and customers in quarantine will be able to wait until the quarantine is lifted. Parcels that would ordinarily require the addressee’s signature are still delivered to the door, but extra steps are taken to minimize interaction. However, it is strongly recommended that recipients use the contactless option of delivery to self-service parcel terminals.


    Delivery postal offices in cities with over 10,000 inhabitants are operating with reduced working hours (closing at 16.00, or 17.00 in selected cases), and are closed at weekends. Domestic operations, including mail delivery, are still functioning under adapted conditions, and Slovenská pošta asks all Union member countries, insofar as is possible, to continue to send their mail dispatches to Slovakia.


  • Estonia - Estonian Post can no longer guarantee the service delivery standards (such as delivery times and other quality parameters, transmission of scanning events, QOS link to terminal dues) applicable under UPU provisions and associated bilateral and multilateral agreements with designated operators and any interested third parties.

  • Iceland - The designated operator of Iceland, Iceland Post, asks us to inform other Union member countries and their designated operators that it has suspended signature on delivery for inbound items as of 19 March 2020. Delivery will be conducted via methods that limit direct contact.


  • ****Updated 02 April 2020****


  • Turkey - Delays are to be expected for inbound and outbound postal items.

  • Mali - Suspended all commercial flights (other than cargo flights) from affected countries, which will affect postal services.

  • Greece - Hellenic Post faces major difficulties in mail collection and delivery.

  • Fiji - Post Fiji is experiencing significant disruption in its daily operations, which has led to suspension of collection and deliveries for all international mail categories (letter-post, parcel-post and EMS items) and services.

  • Thailand - The state of emergency may have a severe impact on service quality for international inbound and outbound services, and service delivery standards (including delivery times and other quality parameters) can no longer be guaranteed.


  • ****Updated 01 April 2020****


  • Zimbabwe - A lockdown of all services in the country has been effected, except for a few specified critical utilities that exclude postal services. In compliance with the lockdown, ZIMPOST is therefore suspending all operations (counter and mail services), including the acceptance and processing of all inbound and outbound mail (letters, parcels and EMS) until the end of the lockdown on Tuesday, 19 April 2020, or any other date announced by the government.

  • Italy - Poste Italiane has instituted further measures with regard to the acceptance and delivery of parcels, in accordance with physical distancing requirements. If the addressee cannot be contacted, or in the case of parcels addressed to businesses, cultural institutions, commercial activities and other entities that are temporarily closed in accordance with the Prime Ministerial Decree of 25 March 2020, items can be returned to sender after the first delivery attempt. The list of the most affected municipalities is updated regularly and is available on the following page of the Poste Italiane website: www.poste.it/emergenza-covid19.html. Furthermore, in order to minimize the spread of COVID-19 and protect employees’ health by enabling processing by a single person, only parcels below 25 kg in weight, 120 cm in length and 150 cm for the three dimensions combined can be accepted. Parcels exceeding these weight and size limits will not be accepted until further notice. Union member countries and their designated postal operators are kindly asked to comply with these restrictions. However, these restrictions do not apply to donations.

  • Bolivia - The postal operator of Bolivia, effective from 22 March to 15 April 2020, it is temporarily ceasing all activities and is therefore declaring a situation of force majeure in relation to all mail (letter-post, parcel-post and EMS items).

  • Peru - Postal services in Peru are suspended until 12 April 2020.

  • Kyrgyzstan - Incoming mail to Kyrgyzstan will continue to be delivered as usual.


  • ****Updated 31 March 2020****


  • France - commencing 30 March 2020, La Poste will implement a new organization based on three working days per employee available to work. This new organization aims to maintain the universal service to the greatest possible extent while safeguarding the health of La Poste’s employees. Consequently, the industrial capacity of the postal network will be significantly reduced and La Poste will be unable to accept inbound letter-post flows in their entirety for the upcoming weeks, during which there will be four days of reception: Tuesday, Wednesday, Thursday and Friday. Efforts will be focused on urgent flows and the delivery of small packets able to help people during this confinement period. Therefore, La Poste would be grateful if operators could relay this information to their customers and ask them to defer their non-urgent shipments to France.

    For the same reason, La Poste will be unable to receive the following letter-post items:
    – Non-priority (mail categories B and C);
    – M bags, returns, and IBRS;
    – Transit mail;
    – Rail and sea dispatches.

    Moreover, La Poste requests that each operator reduce the volume dispatched to France. Operators will be contacted by La Poste teams to manage the operational aspects.

  • Vatican - Despite a reduction in staff resulting from the situation, Poste Vaticane has put in place a skeleton service enabling continuity to be maintained in the provision of essential services. The current situation will have repercussions in terms of quality of service for all types of inward and outward mail. Under these circumstances, Poste Vaticane will no longer be able to guarantee delivery service standards (delivery times and other quality performance parameters).

  • Denmark - Post Danmark (PostNord Denmark) has suspended signature on delivery for inbound items. Delivery will be conducted via methods that limit human contact, with immediate effect.

  • Nepal - The government of Nepal has extended the suspension of all incoming international flights to Nepal until 15 April 2020, and the country is in lockdown until 7 April 2020. These measures are adversely affecting the collection, transmission and delivery of mail items.

  • Honduras - The entire territory of Honduras will continue in lockdown until 12 April 2020 (or a later date to be communicated in due course). Iit is necessary to suspend the postal service across the entire postal supply chain until 12 April 2020, or a later date to be communicated in due course (from admission of international mail at land and sea borders, and at Ramon Villeda Morales Airport in San Pedro Sula and Toncontin Airport in Tegucigalpa). It therefore asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being; An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government.

  • Kazakhstan - A state of emergency has been declared throughout the country from 16 March to 15 April 2020 and a quarantine regime has been imposed in the cities of Nur-Sultan and Almaty in response to the COVID-19 pandemic. Kazpost has put in place rapid response measures at its central office and throughout its network. At all post offices around Kazakhstan, which are operating as usual, contactless processes have been introduced and hand sanitizers installed. In Almaty and Nur-Sultan, Kazpost has worked with the city authorities to arrange inward and outward transport routes to enable it to continue its operations and maintain socially significant services for the population. Currently, mail deliveries and distribution of newspapers and magazines are carrying on as normal. However, given the imposition of quarantine and the restriction of air and train transportation to and from Nur-Sultan and Almaty, delays in mail delivery to all areas are possible. Passenger flights to and from Nur-Sultan and Almaty have been suspended since 22 March 2020. Kazpost requests that its quality performance not be taken into account for the duration of the state of emergency.

  • Saudi Arabia - Dispatch and receipt of all ordinary and registered letter-post and parcel-post items has been suspended for two weeks with effect from Sunday, 29 March 2020. Dispatch and receipt of EMS items weighing up to 5 kg will, however, continue. During this time, quality of service, including delivery times and other quality standards, cannot be guaranteed.

  • Colombia - There will be significant delays in all of its international inbound and outbound letter-post, parcel-post and EMS services. This is specifically due to the fact that:

  • – Airlines have halted flights to Europe, Asia, Africa and certain countries in Latin America and the Caribbean with immediate effect and until further notice, citing force majeure;
    – Operations more broadly, including those relating to letter post and parcel post, will be subject to national government measures and restrictions and any changes in the national security situation;
    – Mail will no longer be accepted or handled on Saturdays at the mail processing centre in Bogota, nor at regional operational centres;
    – Delivery staff will work 50% from Monday to Saturday;
    – Temporary measures will be introduced to minimize human contact in the delivery of letter- post, parcel-post and EMS items that would ordinarily require the recipient’s signature;
    – Customer service opening hours will be subject to change;
    – Over 80% of administrative staff will be working from home.

  • Lithuania - To eliminate customer interaction at the doorstep and in accordance with physical distancing requirements, Lithuania Post has suspended the collection of a signature on delivery for inbound letter mail items and, wherever possible, is sending parcels to parcel lockers for contact-free collection. Courier items are still delivered to the door, but the four last digits of the recipient’s ID are recorded in place of a signature. Owing to these measures, quality of service for all types of inbound and outbound mail is affected. For this reason, service delivery standards cannot be guaranteed.

  • Sweden - Sweden Post has suspended signature on delivery for inbound items, with the exception of items that are delivered through a retail outlet. Delivery will be conducted via methods that limit human contact, with immediate effect.


  • ****Updated 27 March 2020****


  • Panama - All categories of inbound, outbound and transit mail are suspended until further notice.

  • New Zealand - With effect from 25 March 2020, the Government of New Zealand has raised the COVID-19 alert level to 4 (the highest level), declared a national state of emergency, and introduced wide-ranging measures that include self-isolation for four weeks across the entire country, limitation of the number of staff working to provide essential services and the implementation of skeleton operating staffs, and a ban on domestic travel. New Zealand Post has been identified by the Government as a business entity that provides essential services to the people of New Zealand. Therefore, New Zealand Post will remain in operation during the alert level 4 lockdown period, insofar as possible under the state of emergency provisions and regulations in place. Owing to the above restrictions, New Zealand Post can no longer guarantee service delivery standards (such as delivery times and other quality parameters, transmission of scanning events. Delivery changes: New Zealand Post has changed the way in which items requiring signature are delivered, so as to eliminate the need for customers to use scanners. The delivery staff will knock at the door as usual, step back away from the door, and ask for the recipient’s name to record proof of delivery. In this way, the need for any physical contact is eliminated (EmIS 113/2020).

  • Cape Verde - All UPU member countries are advised to expect serious delays for both inbound and outbound mail as a result of the numerous flight reductions and cancellations.

  • Ukraine - Ukrposhta is maintaining its operations, with measures in place to protect staff and customers. As these measures include self-quarantine of staff, delays are to be expected in the delivery of all inbound mail (letter-post, parcel-post and EMS items).

  • France - For the postal-parcel division only:

  • - Offices of exchange FRAINB – FRBLDB – FRCYMA – FRDVRB – FRERNA – FRERNB – FRMCRA – FRSLMB – FRTLSJ will be closed on Monday, 30 March, Tuesday, 31 March and Saturday, 4 April 2020;
    - As from Monday, 30 March, only items weighing less than 15 kg and with a maximum package size of 32 cm x 24 cm x 24 cm will be delivered by its commercial network;
    - Every effort will be made to provide the service, but delivery standards will not be guaranteed;
    - All other packages will be subject to delayed service;
    - This measure will remain in effect until further notice.

  • Russia - Owing to the quarantine measures implemented in Moscow to minimize the spread of the coronavirus (COVID-19) and the fact that the principal office of exchange for imports is located in Moscow, Russian Post is unable to guarantee compliance with delivery standards.

  • Germany - Deutsche Post has implemented supplementary measures to reduce direct interaction with customers at their doorstep, in accordance with physical distancing requirements: inbound items requiring a payment by the recipient, such as cash-on-delivery (COD) or the payment of customs duties and taxes, will be immediately directed to a postal outlet for collection. Recipients will receive a notification as to which postal outlet is holding their item for collection.

  • India - India Post has suspended all international mail exchanges for the time being. A complete countrywide lockdown has been announced until 14 April 2020. However, the postal service is being maintained as an essential service: domestic mail exchanges are continuing, and all international mails received by offices of exchange before 22 March 2020 are being delivered, though with limited staff, and subject to strict regulations announced by the government.The current situation will have a major impact on quality of service for all types of inbound and outbound mail. In these circumstances, India Post can no longer guarantee service delivery standards (including delivery times and other quality parameters).


  • ****Updated 26 March 2020****


    On March 26, 2020, the Postal Service™ received notifications from various postal operators regarding changes in international mail services due to the novel coronavirus (COVID-19).


    The following countries have suspended certain mail services:


  • India - The Department of Posts (India Post) has advised that owing to the suspension of air and rail services, and various other extraordinary measures taken by the Government of India, India Post has suspended all international mail exchanges until further notice. The postal service is being maintained as an essential service: domestic mail exchanges are continuing, and all international mail received before March 22, 2020 are being delivered with limited staff. India Post can no longer guarantee service delivery standards.

  • Maldives - UPDATE - Maldives Post has advised that the government of Maldives has decided to extend the measures adopted as a precaution against the spread of the global COVID-19 pandemic. Therefore, Maldives Post is suspending the processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) from March 19, 2020 through April 4, 2020. This will have a major impact on operations and, consequently, on quality of service for all types of mail. The disruption is expected to continue until the epidemic is over. Consequently, service delivery standards cannot be guaranteed, and a situation of force majeure has been declared.

  • Zimbabwe - Zimbabwe Posts (Pvt) Ltd. (Zimpost) has advised that, following the suspension of flights into and out of Zimbabwe by its partner airlines, it has suspended all inbound and outbound international mail operations effective March 19, 2020 until further notice. Zimpost is therefore declaring a force majeure situation. It is unable to guarantee inbound and outbound mail standards.

  • Please see the following updates received today on the service impacts due to COVID-19 as well as the DMM Advisory concerning the suspension of the PMEI Money Back Guarantee to several additional countries:


  • France - All its offices of exchange will be subject to an exceptional closure, as follows: - On Wednesday, 25 March 2020; - From Saturday, 28 to Monday, 30 March 2020 inclusive. The delivery of EMS items will be maintained, but may be subject to delays.

  • South Africa- Because of the suspension of many flights, exchanges of both inbound and outbound mails are currently blocked. All post offices nationwide will be closed while the country is on lockdown, and all mail classes will be delayed. South African Post Office therefore requests that delivery standards be suspended in this force majeure situation. At present, normal services are due to resume as of 17 April.

  • Samoa - Samoa has therefore closed its borders and suspended all flights in and out of the country. Samoa Post will be closed from Thursday, 26 March 2020 until further notice; no inbound or outbound mail will be processed during this period.

  • Cayman Islands - Is now required to suspend all postal operations. From 25 March to 6 April 2020, the Cayman Islands Postal Service is closing all operations to comply with a government direction that all but essential workers remain at home during this period, in addition to a nightly curfew from 19.00 to 6.00.

  • Madagascar - The Government of Madagascar has declared a state of sanitary emergency for a period of 15 days, with effect from 21 March 2020. In order to restrict human contact as far as possible, all passenger flights have been suspended, personal travel is strictly limited, and public transport services are no longer permitted to operate. These measures are having a severe impact on postal operations. Until further notice, post offices will be operating a minimum service and the delivery of mail (letter-post, parcel-post and EMS items) is suspended. Consequently, Paositra Malagasy is no longer able to guarantee quality of service for all categories of inbound and outbound mail (letter-post, parcel-post and EMS items), in particular with regard to compliance with export and delivery standards for letter-post and EMS items.

  • United Arab Emirates - In line with government directives, Emirates Post is required to take strict ad hoc measures aimed at minimizing human contact, during both sorting and delivery. These are likely to have an impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter post, parcels and EMS), at least until 2 April 2020. For this reason, service delivery standards cannot currently be guaranteed.

  • Chad - The government of Chad has decided to close its land borders and suspend all flights, except for cargo, as from 19 March 2020 until further notice. Consequently, STPE is no longer able to send postal items to other designated operators or receive postal items from them.


  • ****Updated 24 March 2020****


  • Canada - In order to eliminate interaction with customers at their doorstep and in accordance with physical distancing requirements, Canada Post has implemented revised delivery procedures. US inbound items requiring the payment of customs duties and taxes will be sent from our depots to a retail post office for collection. Customers will receive a delivery notice card telling them which post office is holding their item for collection. All other items that would ordinarily require a signature will be left in a safe location without obtaining a signature from the recipient. This change eliminates the need for signature at the doorstep and greatly reduces the number of parcels sent to Canada Post offices for collection.

  • Israel- Israel Postal Company will continue to process incoming and outgoing mail, giving priority to premium services such as EMS and PRIME, and will make every effort to ensure the regular distribution of mail. However, due to the above restrictions, Israel Postal Company can no longer guarantee service delivery standards. In addition, since 17 March 2020, a signature is no longer required for items requiring signature on delivery, and such items will be left at the door after being scanned and photographed to prove that delivery has been made. If possible, the name of the addressee will be recorded.

  • Senegal - Measures to close the borders and restrict travel have been implemented by the Government of Senegal and the airlines. These decisions will have a significant impact on shipment and delivery times for letter post, parcel post and packets. Consequently, La Poste du Sénégal is unable to guarantee compliance with delivery standards and is invoking a situation of force majeure with regard to quality of service.

  • Belarus - The current situation will have a major impact on quality of service for all types of inbound and outbound mail. Under these circumstances, RUE “Belpochta” can no longer guarantee service delivery standards (including delivery times and other quality parameters). As far as possible, international and domestic operations will be continued on a regular basis.

  • Papua New Guinea - The processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) will be subject to restrictions.

  • Switzerland - Swiss Post has had to change its delivery process for all items requiring signature on delivery. With effect from 16 March 2020, letter-post, parcel-post and EMS items requiring signature on delivery will not be signed for by the recipient, for health and safety reasons. For such items, in place of the recipient’s signature, the delivery agent will enter a code in the signature field of the handheld device. As a result, Swiss Post is no longer able to guarantee inbound and outbound mail standards.

  • Spain - The Spanish Government has extended the “state of alert” that was declared on 14 March 2020, with effect until 11 April 2020, in order to reduce the risk of the spread of the novel coronavirus (COVID-19). The state of alert may yet be extended again. This will have a major impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter-post, parcel-post and EMS items).

  • Malaysia - Delays are to be expected in the processing, transportation and delivery of both incoming and outgoing international shipments of letter-post, parcel-post and EMS items, owing to the suspension of services, cancellation of flights, shutdown of airports and implementation of preventative measures to reduce the risk of the spread of COVID-19. For inbound mail deliveries, letter-post, parcel-post and EMS items will be handled as follows: Items requiring signature on delivery will no longer be signed for at the moment of handover to the recipient, for health, safety and security reasons. Instead, the postman will ask for the recipient’s name and will enter this information in the signature field of the handheld device or delivery manifest. For delivery of items to a mail room, the addressee will receive a text message or telephone call. Deliveries to premises or areas needing to be closed down due to COVID-19 are suspended.

  • Turkey - A period of leave has been declared for certain parts of its workforce, especially those in high-risk categories, in both the public and private sectors. This will have a major impact on operations and, consequently, on quality of service for all types of inbound mail (letter-post, parcel-post and EMS items). For this reason, service delivery standards cannot be guaranteed.

  • Estonia- Suspended signature on delivery for inbound items requiring proof of delivery in order to avoid human contact. Registered items will be delivered to mailboxes where possible. In case of delivery to the person, the courier will enter the receiver’s name on the handheld device, but with the word “Courier” in place of the signature. Courier parcels will still be delivered to the addressee, but in place of the signature, there will be an image (picture) of an address card, which the recipient will first be asked to sign (preferably using their own pen).

  • Ukraine - In order to minimize human contact, indirect methods will be implemented temporarily for the delivery of letter-post, parcel-post and EMS items that would ordinarily require the addressee’s signature on delivery for security reasons. Consequently, it will not be mandatory for Ukrposhta to collect and provide written proof of delivery. Ukrposhta kindly requests the assistance of other Union member countries and their designated operators in explaining to senders the aforementioned delivery options, which, in some cases, may not allow for the provision of written proof of delivery under these special circumstances.

  • Philippines - The following changes are being made to PHL Post operations for the period of community quarantine (currently scheduled to run until 12 April 2020): International mail processing centres will maintain a skeleton workforce in order to accept incoming international dispatches. Inbound items received up to 12 April 2020 will not be processed and forwarded to delivery post offices until the normal work schedule resumes (as from 13 April 2020). Delays to inbound and outbound postal items are expected during the community quarantine period.

  • Montenegro - Owing to the outbreak of the coronavirus (COVID-19) inbound and outbound postal traffic will be suspended until further notice.

  • Bhutan - Bhutan Post is experiencing significant disruption to its daily operations. This is having a direct impact on service quality for international inbound and outbound services, and severe delays are to be expected until normal transport capacity becomes available. Bhutan Post is therefore declaring a situation of force majeure in relation to all international letter-post (including Prime Express), parcel-post and EMS services.

  • Luxembourg - International and domestic operations will continue as normal insofar as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following: In general, post offices will remain open (with the exception of 21 post offices), but will be closed on Saturdays; For all letter-post, parcel-post and EMS items requiring signature on delivery, the addressee’s signature will be replaced by the postman/woman’s signature, together with the delivery code, in the signature field. Post Luxembourg is no longer able to guarantee delivery times or comply with standard rules for signature on delivery.

  • Mongolia - All international flights to and from Ulaanbaatar are suspended until 30 April 2020. The international mail processing centre (MNULNA) will remain closed until 1 April 2020. This closure may be extended.

  • Saint Lucia - Is currently operating a restricted postal service with reduced hours, reduced personnel and fewer sub-offices. This response plan will affect the processing of inbound and outbound mail as well as timely replies to queries.

  • Slovakia - There may be a severe impact on service quality for international inbound and outbound services and service delivery standards. Special processes have been put in place for postal items subject to delivery, specifically as follows: Parcels that would ordinarily require the addressee’s signature can now be deposited in parcel terminals (these measures are aimed at avoiding contact between the recipient and the courier or postman/postwoman); delivery of registered items is suspended and will only be notified. These items will be deposited at post offices and the customer will receive a notification (announcement to mailbox, electronic notification sent by e-mail or SMS). Slovenska Pošta has also extended by 14 days the current period of 18 days during which postal items will be stored at post offices. This is intended to alleviate customers’ concerns about having to collect items from post offices immediately, and also to help to reduce customer flows at post offices.

  • Honduras - It is necessary to suspend the postal service right across the postal supply chain until 29 March 2020, or a later date to be communicated in due course (from admission of international mail at land and sea borders, and at Ramon Villeda Morales Airport in San Pedro Sula and Toncontin Airport in Tegucigalpa). It therefore asks countries that normally send their mail to Honduras by air cargo flights not to do so for the time being; otherwise the mails will need to be stored in customs warehouses, generating significant extra costs. An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government.

  • Indonesia - Pos Indonesia operations, for all outbound and inbound mail (letter post, parcel post and EMS) are disrupted. Delivery standards cannot be guaranteed; addressee signature on delivery of inbound items has been suspended.

  • For the most up-to-date information for all countries involved, please visit:  USPS International service disruptions


    Priority Mail Express International Guarantee Suspension to Certain European Countries beginning March 23, 2020


    Effective March 23, 2020, the U.S. Postal Service (USPS) will be temporarily suspending the guarantee on Priority Mail Express International due to airline travel restrictions and widespread airline cancellations destined for the following countries:
     
    •         France
    •         Great Britain
    •         Spain
    •         Sweden
    •         Switzerland
     
    In addition, the temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong, which has been effective since Monday, Feb. 10, 2020, is still in effect.
     
    These suspensions will be in effect until further notice. The Postal Service is undertaking all reasonable measures to minimize the impact to our customers.


    Royal Mail Services

    Updated 03 April 2020



    Friday 3 April 2020

    Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure.

    The delivery of parcels and letters is a way of keeping the country together, your business operating, and helping many people who may not have the option to leave their homes. Royal Mail continues to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances. Despite our best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to Coronavirus-related absences at local mail centres or delivery offices.

    Thank you for your patience. We are working hard to deliver the UK’s mail in difficult circumstances.

    Changes to Special Delivery Guaranteed

    ·         Due to increased absence levels, we’ve reviewed our timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes.

    ·         For items posted from Tuesday 31 March 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day*. Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day*.

    *existing postcode exceptions apply

    Royal Mail Logistics and Processing

    Air Network
    Our air network operated to schedule last night.
    Rail Network
    Our rail network operated to schedule last night.
    Road Network

    Our road network operated to schedule last night.

    Processing

    Last night, issues at our Mail Centres in Aberdeen, Birmingham, Bristol, Chelmsford, Chester, Croydon, Edinburgh, Exeter, Greenford, Jubilee, Medway, Northern Ireland, North West Midlands, Romford, South Midlands, Swindon and Tyneside meant not all mail could be processed to schedule for outward despatches. As a result, a small amount of mail posted yesterday in the AB, ZE (Aberdeen), B, HR, WR (Birmingham), BA, BS, GL, TA (Bristol), CM, CO, SS (Chelmsford), CH, LL, SY (Chester) BR, CR, SE, SM (Croydon), DD, EH, FK, KY, PH, TD (Edinburgh), EX, TQ (Exeter), HA, NW, SL, UB, W2-14 (Greenford), GU, KT, SW, TW (Jubilee), CT, DA, ME, TN (Medway), BT (Northern Ireland), DY, ST, TF, WS, WV (North West Midlands), E, IG, RM (Romford), CV, LE, MK, NN (South Midlands), OX, RG, SN (Swindon), DH, DL, NE, SR, TS (Tyneside) postcode areas and BFPO, due for delivery today in other parts of the UK, may arrive later than planned.

    Issues at our Jubilee and South Midlands Mail Centres last night meant not all mail could be processed to schedule. As a result, some mail posted in other parts of the UK yesterday, due for delivery today in the GU, KT, SW, TW (Jubilee), CV, LE, MK, NN (South Midlands) postcode areas, may arrive later than expected.


    Canada Post Update - 01 April 2020


    Important Update From Canada Post


    We thank you for your business and your patience as we all learn to work within our new reality due to the COVID-19 pandemic. Please find below updates on the status of our operations:

  • We continue to process and deliver mail across the country.

  • The packet sorter in Toronto is fully operational as of last week, and we are back on track with processing. We continue to experience some delays in our Toronto Exchange Office for processing and clearance of inbound international items.

  • We have no trailer backlogs in our plants although processing is slower than usual due to social and physical distancing requirements that we are diligently enforcing to keep people safe.

  • We are experiencing delays in the processing and delivery of large and/or heavy items that require more than one employee to handle as we adjusted our regular processes to ensure the safety of our employees.

  • We are experiencing higher absenteeism rates across the country as employees follow Public Health Authority guidelines to keep their colleagues and communities safe.

  • We continue to use our Service Alert page to identify any specific communities that may be significantly impacted by the COVID-19 situation in order to inform all customers and consumers accordingly.

  • To protect our RVU employees and our customers during the COVID-19 pandemic, in addition to always practising safe social distancing of remaining 2 metres apart and using hand sanitizers, we are implementing the following changes at the RVUs (Receipt Verification Units).

  • Please visit our website for updates:  Canada Post


    Gatehouse

    Where possible, we are eliminating the dock pass process in our gatehouses. Customers will be provided with a RVU date stamped receipt from the counter clerk and the Customer/driver must present the date stamped receipt in order to leave the plant premises.

    Counter Process

    Customers/drivers will

  • Write cell number on site copies

  • Provide site copies only to counter clerk

  • Provide email on customer copies if stamped or signed copies are required which will be scanned and forwarded later

  • Counter Clerk will

  • Accept site copies only

  • Verify if customer/driver cell number is provided

  • Provide customer/driver with pre-stamped date receipt

  • Ask customer/driver to return to their vehicle to wait for dock #

  • Call driver and provide offload dock #


  • Offloading Process

    Trailers

  • Drivers are to open trailer doors prior to backing up

  • Drivers must continue to chock and un-chock their wheels

  • Drivers can remove straps/tension bars and move hand pumps prior to offload and must return to their vehicles

  • Drivers are to remain inside their vehicle during offload

  • Forklift Sites

  • Driver & CPC employees must practice safe distancing when offloading and moving the mail

  • Small Vehicles

  • Customers/drivers are to offload their own mail into monos or designated area & practice safe distancing



  • Military Mail Temporary Suspension

    Updated: 26 March 2020

    (source: USPS)


    On 25 March 2020, the Department of Defense notified the Postal Service™ that effective 25 March 2020 through 15 April 2020 military mail will be temporarily suspended to the following ZIP codes, due to the loss of transportation to/from Norway:


    FPO - Zip Code 09204

    FPO - Zip Code 09216

    APO - Zip Code 09706



    Barcelona, Spain - Embargoed Postcodes



    Please see the below embargoed postcodes in Spain – Barcelona area, part of a Spanish government directive. These areas have been closed off as this is a main impact area for Coronavirus.

    At this stage APC hasn't pulled the data on items being sent into this area via Seur & Correos but will keep you informed. For parcels received for these postcodes, these will be returned to the originator.

    8672, 8695, 8698, 8699, 8700, 8710, 8711, 8712, 8718, 8719, 8773, 8779, 8781, 8782, 8783, 8784, 8785, 8786, 8787, 8788, 8789, 8791

    Brazil Customs Requirement



    We have been informed that effective January 1, 2020, Brazil Customs will require the importer's Tax Identification Number** to be provided for all items containing goods sent to recipients in Brazil.

    Customs is stating that it will not accept shipments not containing this number and that items missing this information is subject to return.

    Please note, APC will continue to ship all packages destined to Brazil normally, with or without the recipient Tax ID number included but recommends that you begin gathering the required information from your Brazilian recipients to minimize any potential returns due to the Tax ID number not being included on the address label.

    Please contact your APC sales representative if you have questions.

    _________________________________________

    ** In Brazil, the importer's Tax ID Number is known as CPF (format: 000.000.000-00) for natural persons and CNPJ (format: 00.000.000/0000-00) for legal persons

    Secretary of Transportation Orders Suspension of Air Service Between the U.S. and Venezuela



    With the approval of the Secretary of State and in close coordination with the Acting Secretary of Homeland Security, Secretary of Transportation Elaine L. Chao has issued an order today suspending air service between the United States and Venezuela.

    Federal law authorizes the Secretary of Transportation, with the approval of the Secretary of State, to take immediate action to suspend the rights of foreign and U.S. air carriers to provide service between the U.S. and foreign airports when conditions exist at those airports that threaten the safety or security of passengers, aircraft, or crew.

    The Acting Secretary of Homeland Security has requested this action based on his assessment of current security conditions in Venezuela, and the Secretary of State has given his approval. Secretary Chao has agreed to the request and is exercising her statutory authority to suspend air service to Venezuela.

    The Secretary's suspension order is in addition to the FAA's Notice to Airmen issued on May 1, which prohibits most U.S.-certified aircraft operators and pilots from flying below 26,000 feet over the territory of Venezuela, also for reasons of safety and security.

    Through APC, as of today (but subject to change), you can continue using the following services to send parcels into Venezuela during this suspension period.

    • parcelconnect Priority DDU

    • parcelConnect Priority DDU Delcon

    • parcelConnect USPS PQW

    • parcelConnect ePMI DDU

    • parcelConnect ePMEI DDU

    The following APC services to Venezuela will be unavailable during this suspension period.

    • All Courier services

    • parcelConnect Expedited DDU

    • parcelConnect Expedited DDP

    • parcelConnect Priority DDP Delcon

    • parcelConnect Priority DDP

    Embargoed Countries



    Due to international embargoes all volumes to the following destinations will cease with effect 30th July 2019:
    • Iran
    • North Korea
    • Cuba
    • Syria
    • Sudan
    • Somalia
    • Ukraine (Crimea and Sevastopol only - remaining country can be dispatched)


    CONTACT US

    Corporate Headquarters

    140 East Union Avenue

    East Rutherford, NJ 07073

    Toll Free: (888) 413-7300

    Direct: (201) 372-9700

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