Service Alert - 28 May 2024

In an effort to ensure you’re aware of any service disruptions that may impact your business, please see the postal and carrier alerts and updates around the globe.

We will update regularly with continuing news and information as we receive it, in order to keep your operations informed.

Around the Globe


Flooding impacts northern Italy. Road traffic disruptions and fallen trees were reported in Milan, Novara, Modena, Lecco, and Monza. Train traffic has been disrupted between Novara and Arona in Piemonte. In Fiorenzuola d'Arda, the highway exit on A1 has been closed due to inundation.


Flooding impacts southwestern Germany: Severely impacted areas include Saarland and Rhineland-Palatinate, Saarbrücken, Saarbrücken-Russhütte, Eppelborn, Neunkirchen, Gersweiler, St. Wendel, Saarlouis, and Merzig.


Due to landslides in Papua New Guinea, delays may be expected in teh delivery of mail and parcels.


Due to capacity issues at the Norwegian Postal Service, delays are expected in the delivery of mail in Norway.


Due to severe weather, please expect delays in the delivery of mail and parcels to the United Arab Emirates.


Due to a strike at our network partner Hellenic Post on Wednesday the 17th of April, delays are expected in the delivery of mail and parcels in Greece.


Due to flooding in Kazakhstan, delays are expected in the delivery of mail and parcels in Kazakhstan.


Australia Post is reporting the following regarding flooding along the East Coast. Please expect delays.

NSW FLOODING - Flooding in parts of NSW has caused road and bridge closures that are impacting deliveries in North Richmond, Megalong Valley, Agnes Banks, Sackville, Cattai Maroota, Vineyard - Pitt Town Bottoms, Central Coast and Northern Rivers. Just under 4,000 points are expected to be undelivered today.

Impacted postcodes: 2754,2785.2753,2756,2761,2460

QLD FLOODING - Flooding in Charleville, Quilpie and Cunnamulla has caused road closures that are impacting deliveries.

Impacted postcodes: 4470,4480,4490


Due to storm Kathleen, you may expect delays in the delivery of mail and parcels in Ireland.


Due to a cyclone in Madagascar, delays are expected in the delivery of mail and parcels in Madagascar.


Customs officials launch 48-hour strike: Media sources report that customs officials in Greece have called for a 48-hour strike from 08:00 local time on April 2 to 08:00 local time on April 4. According to reports, traffic at all border crossings will remain suspended for movement of trucks and shipments in and out of Greece. Ports and Airports are also likely to be affected. Delays in the processing of cargo should be expected during the strike days. 


Postal workers launch nationwide strike: Media sources report that the unionized postal workers of La Poste will go on strike on April 2 at post offices throughout France to demand better working conditions and salaries. The unions including FO, the CGT, SUD, and the CFTC will support the postal worker strike. Mail and parcel deliveries are expected to be disrupted across the country during the strike.


Due to the Easter holiday from Friday 29 March to Monday 1st April 2024, there will be no processing of inbound cargo during this time. We ask that you take into consideration that Australian postal services are closed for 4 days when shipping cargo over the holiday period.

Processing will commence on Tuesday 2 April in ETA order from the Thursday night arrivals.


Mail and parcels with destination Poland may be delayed due to farmer protests starting Wednesday 20 March.


Farmers to stage tractor protest in Prachatice:Media sources on March 19 report that farmers will stage a tractor protest in Prachatice, South Bohemian Region, Czech Republic on March 20. Several farmers unions decided to join the protest movement in the region. The protest is planned from Strakonice to the border crossing in Strážné via Vimperk, Horní Vltavice, and Kubova Hut at from around 08:00 local time on March 20. Logistics disruptions are likely in the region.


State-of-emergency declared following volcanic eruption: Media sources on March 17 reported that authorities have issued a state-of-emergency following a volcanic eruption in Reykjanes, Iceland. Sources indicated that the latest eruption occurred at ap-proximately 20:32 local time on March 16. Around 4,000 people have been evacuated. Business and logistics disruptions are likely.


Customs clearance can take 10 to 14 days in Brazil. Failure to provide this information may cause further delays.

As of January 1, 2020, all international packages must now identify the recipient’s Brazilian taxpayer ID number. A passport number can also be used if the recipient is a foreigner. 

The tax ID number for natural persons is known as the “CPF” (“Cadastro de Pessoas Físicas”) number (format: 000.000.000-00). 

For legal entities the tax ID number is known as the “CNPJ” (“Cadastro Nacional da Pessoa Jurídica”) number (format: 00.000.000/0000-00).

In that regard, international postal items containing goods destined to Brazil should, where possible, bear the importer/addressee’s tax ID on the shipping label or on the CN 23. The importer/addressee’s tax ID number should also, where applicable, be included. 


Israel Post would like to inform you that, as a result of the ongoing conflict and severe military situation in Israel, it is currently unable to deliver postal items to, or receive them from, the Gaza Strip.

Therefore, there will be no postal exchanges with the Gaza Strip until further notice.


Royal Mail continues to dispatch export mails for all subclasses utilizing international mail processing center (IMPC) codes GBLALE and GBATHA through the UPU Postal Technology Centre’s IPS Cloud solution. Outbound dispatches are still being delayed and tracking elements impacted owing to the fact that the Heathrow Worldwide Distribution Centre (HWDC) is not currently fully operational.

Import letter-post volumes to the UK are being subjected to continued delays, which is negatively affecting quality of service owing to the need to use contingency operational sites, processes and routings in the UK to mitigate the lack of processing capability at the HWDC import office of exchange.

Clearance delays should be expected.


Effective December 20, 2022, the manufacture and import for sale of the following harmful single-use plastics in Canada will be prohibited:

To provide businesses in Canada with enough time to transition and to deplete their existing stocks, the Regulations will enter into force through a phased approach:

* Exceptions to the ban on straws allow single-use plastic flexible straws to remain available for people in Canada who require them for medical or accessibility reasons. This includes for use at home, in social settings, or in healthcare settings, such as hospitals and long term care facilities. All other types of single-use plastic straws will be prohibited.


No Russian and Afghanistan transportation as of yet. International Transportation will keep us posted


Due to restrictions imposed by governments and/or carriers related to the COVID-19 pandemic, we ask that you please not send any shipments destined to Belarus until further notice.

Please note, if material to Belarus is received by APC accidentally, we will ship once restrictions have been lifted and service resumes.

If you have any additional questions, please contact your Customer Service Representative or your Sales Representative.


The designated operator of Ukraine, Joint Stock Company “Ukrposhta”, wishes to update all on the situation with postal operations following the Russian Federation’s military actions towards Ukraine.

Situation as of 10.00 on Monday, 28 February 2022:

Despite ongoing heavy fighting in Kyiv, other major cities and other locations in Ukraine, Ukrposhta has opened post offices in 20 regions, so that customers can receive pensions and other benefits, and receive parcels. The working hours of most open post offices will be reduced to enable staff to return home earlier.

With road access for postal exchanges with its centre in Kyiv severely limited, Ukrposhta has moved some outbound mail processing operations to the Lviv office of exchange.

Ukrposhta is again asking the designated operators of other Union member countries to send their international postal items to Ukraine in closed transit via Poland, Slovakia or Latvia. Ukrposhta is collecting the consignments from those countries.

Ukrposhta is doing its best to deliver all incoming postal items to addressees in Ukraine as quickly as possible; however, this will depend on the security situation in specific locations, as the lives of staff and customers are the top priority.

Many designated operators have asked how they can help Ukraine, so a special “Help Ukraine” project ( has been launched to provide humanitarian aid. Currently, the project involves one warehouse in Poland, but more will be added, probably also in other countries. A green corridor will be organized for such humanitarian aid. Those wishing to help Ukraine are asked to use this special warehouse as a transhipment terminal.

If postal customers abroad wish to send aid to specific addressees in Ukraine, they are kindly requested to send it in closed transit via the Polish, Slovak or Latvian Post. The value of such private parcels may not exceed 100 EUR.

Ukrposhta is grateful for all the incredible support that the world is providing to Ukraine and to Ukrposhta at this difficult time. It will continue to inform the international postal community about any developments.


Thursday, 30 May 2024


Monday, 27 May 2024

UNITED KINGDOM - Spring Bank Holiday
UNITED STATES - Memorial Day

Country Specific Restrictions Due to COVID-19

Due to restrictions imposed by governments and/or carriers due to the COVID-19 outbreak, please do not send any shipments to the following countries until further notice:

Country Restrictions

Service has been RESTORED to the following countries:

Due to the current backlog of items on hold, please allow additional processing time for these countries.

06 OCTOBER 2023

02 JUNE 2023

28 APRIL 2023

31 MARCH 2023

02 DECEMBER 2022

11 MARCH 2022:

04 MARCH 2022:

04 FEBRUARY 2022

14 JANUARY 2022:

10 SEPTEMBER 2021:

06 AUGUST 2021:

09 JULY 2021:

18 JUNE 2021:

28 MAY 2021:

14 MAY 2021:

07 MAY 2021:

02 APRIL 2021:

26 MARCH 2021:

05 MARCH 2021:

05 FEBRUARY 2021:

29 JANUARY 2021:

08 JANUARY 2021:

Customers should expect delays to all counties where mail and parcels are being accepted for delivery.

Brazil Customs Requirement

We have been informed that effective January 1, 2020, Brazil Customs will require the importer's Tax Identification Number** to be provided for all items containing goods sent to recipients in Brazil.

Customs is stating that it will not accept shipments not containing this number and that items missing this information is subject to return.

Please note, APC will continue to ship all packages destined to Brazil normally, with or without the recipient Tax ID number included but recommends that you begin gathering the required information from your Brazilian recipients to minimize any potential returns due to the Tax ID number not being included on the address label.

Please contact your APC sales representative if you have questions.


** In Brazil, the importer's Tax ID Number is known as CPF (format: 000.000.000-00) for natural persons and CNPJ (format: 00.000.000/0000-00) for legal persons

Embargoed Countries

Due to international embargoes all volumes to the following destinations will cease with effect 30th July 2019:
• Iran
• North Korea
• Syria
• Sudan
• Somalia
• Ukraine (Crimea and Sevastopol only - remaining country can be dispatched)