Service Alert - 10 May 2022

In an effort to ensure you’re aware of any service disruptions that may impact your business, please see the postal and carrier alerts and updates around the globe.

We will update regularly with continuing news and information as we receive it, in order to keep your operations informed.

Around the Globe


Adverse weather to disrupt Queensland: On May 9, media sources indicate that adverse weather is set to impact large areas of Queensland from May 10 until May 12. Heavy rains and floods are expected to impact the state's central and northern coastal regions.


Due to IT issues at the Jamaica Post we are currently experiencing delays in the delivery of mail and parcels to Jamaica.

Expected delays: 7-10 days


We have been alerted by the USPS that they will be temporarily suspending PMI service to China due to COVID-related issues (primarily lack of uplift capacity).

Regardless of this disruption, APC Postal Logistics will continue to accept your packages destined to China and where necessary, will reroute material that may have been sent originally through the PMI, through other China services that are part of APC’s international distribution network.


Further to our notice from March 30, 2022, we have been alerted by the USPS that they will be resuming the following services to New Zealand effective April 29, 2022:

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.


Cyberattack on Bulgarian Post leads to IT system shutdown: Sources on April 18 report that a cyberattack on Bulgarian Posts on April 16 has led to the shutdown of all IT systems of the organization. Experts are working to resolve the situation, but no anticipated timeframe for the system’s resumption has been communicated.


We have been alerted by the USPS that they will also be temporarily suspending service into Russia on March 11, 2022, due to unavailable transportation as a result of widespread cancellations and restrictions into the area.

At this time, there is no available service, so we ask that you refrain from sending material destined to Russia.

If your material to Russia is received by APC accidentally, we will ship once restrictions have been lifted and service resumes.


The designated operator of Ukraine, Joint Stock Company “Ukrposhta”, wishes to update all on the situation with postal operations following the Russian Federation’s military actions towards Ukraine.

Situation as of 10.00 on Monday, 28 February 2022:

Despite ongoing heavy fighting in Kyiv, other major cities and other locations in Ukraine, Ukrposhta has opened post offices in 20 regions, so that customers can receive pensions and other benefits, and receive parcels. The working hours of most open post offices will be reduced to enable staff to return home earlier.

With road access for postal exchanges with its centre in Kyiv severely limited, Ukrposhta has moved some outbound mail processing operations to the Lviv office of exchange.

Ukrposhta is again asking the designated operators of other Union member countries to send their international postal items to Ukraine in closed transit via Poland, Slovakia or Latvia. Ukrposhta is collecting the consignments from those countries.

Ukrposhta is doing its best to deliver all incoming postal items to addressees in Ukraine as quickly as possible; however, this will depend on the security situation in specific locations, as the lives of staff and customers are the top priority.

Many designated operators have asked how they can help Ukraine, so a special “Help Ukraine” project ( has been launched to provide humanitarian aid. Currently, the project involves one warehouse in Poland, but more will be added, probably also in other countries. A green corridor will be organized for such humanitarian aid. Those wishing to help Ukraine are asked to use this special warehouse as a transhipment terminal.

If postal customers abroad wish to send aid to specific addressees in Ukraine, they are kindly requested to send it in closed transit via the Polish, Slovak or Latvian Post. The value of such private parcels may not exceed 100 EUR.

Ukrposhta is grateful for all the incredible support that the world is providing to Ukraine and to Ukrposhta at this difficult time. It will continue to inform the international postal community about any developments.


Further to our notice from September 2, 2021, we have been alerted by the USPS that they will be resuming the following services to Australia effective March 11, 2022:

Please note that the following services are still suspended until further notice:

APC Postal Logistics will reinstate these services based on your service level.


Deutsche Post of Germany has informed that due to significant increases in the number of COVID-19 cases among its operational staff, delays are to be expected in the processing and delivery of all postal items.


Due to the increase new cases of Omicron, the government has announced it will operate under the code ‘red’ of the traffic lights COVID-19 protection framework. As a result, New Zealand Post has advised that they are experiencing significant delays processing and delivering items.


An increase in the COVID-19 infection rate is causing significant staff shortages at key processing and delivery locations.

Suppliers are making every effort to ensure operational continuity but some delays are expected.


Covid is still very active on the French territory and the situation can lead to difficulties in the supplier operations due to absences of operators or last mile drivers.

Delivery of parcels can be temporarily slowing down.


Due to COVID-19 measures and transport issues we are currently experiencing delays in the delivery of mail and parcels to Ireland.

Expected delays: 7-14 days


Due to a reduced number of flights we are currently experiencing delays in the delivery of mail and parcels to Chile.

Expected delays: 7-14 days


Polish Post has updated that the situation has not improved with service quality as restrictions remains for operations and delivery staff. The processing and delivery of all mail types continue to be affected and the Post is unable to guarantee meeting delivery standards.


Due to backlogs in the Brazilian Post’s (Correios) airport operations at Guarulhos Airport in Sao Paulo (GRU), shipments will be delayed up to 4 days before arriving at their processing plant in Curitiba (CWB).


Friday, 13 May 2022

BULGARIA: Saint George's Day / Arm Day

Country Specific Restrictions Due to COVID-19

Due to restrictions imposed by governments and/or carriers due to the COVID-19 outbreak, please do not send any shipments to the following countries until further notice:

Country Restrictions

Service has been RESTORED to the following countries:

Due to the current backlog of items on hold, please allow additional processing time for these countries.

11 MARCH 2022:

04 MARCH 2022:

04 FEBRUARY 2022

14 JANUARY 2022:

10 SEPTEMBER 2021:

06 AUGUST 2021:

09 JULY 2021:

18 JUNE 2021:

28 MAY 2021:

14 MAY 2021:

07 MAY 2021:

02 APRIL 2021:

26 MARCH 2021:

05 MARCH 2021:

05 FEBRUARY 2021:

29 JANUARY 2021:

08 JANUARY 2021:

Customers should expect delays to all counties where mail and parcels are being accepted for delivery.

Brazil Customs Requirement

We have been informed that effective January 1, 2020, Brazil Customs will require the importer's Tax Identification Number** to be provided for all items containing goods sent to recipients in Brazil.

Customs is stating that it will not accept shipments not containing this number and that items missing this information is subject to return.

Please note, APC will continue to ship all packages destined to Brazil normally, with or without the recipient Tax ID number included but recommends that you begin gathering the required information from your Brazilian recipients to minimize any potential returns due to the Tax ID number not being included on the address label.

Please contact your APC sales representative if you have questions.


** In Brazil, the importer's Tax ID Number is known as CPF (format: 000.000.000-00) for natural persons and CNPJ (format: 00.000.000/0000-00) for legal persons

Embargoed Countries

Due to international embargoes all volumes to the following destinations will cease with effect 30th July 2019:
• Iran
• North Korea
• Syria
• Sudan
• Somalia
• Ukraine (Crimea and Sevastopol only - remaining country can be dispatched)


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