Service Alert - 03 August 2021

In an effort to ensure you’re aware of any service disruptions that may impact your business, please see the postal and carrier alerts and updates around the globe.

We will update regularly with continuing news and information as we receive it, in order to keep your operations informed.

Around the Globe


Due to increased volumes to Brazil, all airlines are experiencing higher than normal backlogs leading to delays. We are working with multiple carriers to mitigate the situation.

Please be advised that delays are possible.


Australia Post asks us to you that its daily operations are being affected by government measures aimed at preventing the spread of COVID-19. These measures, which include lockdowns, state border closures, restrictions on movement, self-isolation and limitations on air and other transport services, are affecting the processing and delivery of inbound and outbound mail items.

At present, there are border closures and lockdowns in place across the country, including strict lockdowns in two major states, Victoria and New South Wales, where the processing and delivery of mail items is being significantly impacted.


Post of Slovenia experiences technical issues : Sources indicated on July 28 that the Post of Slovenia is experiencing technical issues which impact the sending of ITMATT messages. The operator is currently investigating the problem. Customers can expect possible disruptions to operations until the issue has been resolved.


Poste Italiane has informed that there are currently delays in the processing and customs clearance of mail items. While they are working to clear any backlog, further delays are likely in addition to those as a result of any COVID-19 restrictions.

Aviation workers announce strike: Sources indicated on July 22 that air navigation workers will stop work at Italian airports on July 26. Workers at airports in Rome, Milan, Brindisi, Pescara, and Florence will stop work between 6 am to 6 pm local time, while staff at airports in Naples, Genoa, and Turin will strike from 11 am to 3 pm local time. Humanitarian, emergency flights and incoming international connections will not be impacted by the strike.


Due to flooding in several areas there are delays in the delivery of all types of mail and parcels.


The country has been hit by floods due to heavy rainfall since Wednesday 14th July. Severe flooding has caused: closure of some schools, railway Network disruption, road blocking and evacuation of certain regions. As a consequence, some postal services in certain regions of the country are disrupted: - closure of 1 Distribution Centre - closure of 3 over the counter offices (postal codes starting with 64, 94 and 75). An update will be provided once available .


Exceptionally heavy rain has caused extreme flooding, mainly in the west of the country. This lead to destroyed, disrupted and closed regional and national roads, including motorways. In addition, infrastructure of Deutsche Post has been affected. Consequently, postal services in larger areas of the West of Germany are currently interrupted. The postcode areas most heavily affected by the natural disaster are as follows: 42XXX, 44XXX, 45XXX, 50XXX, 52XXX, 53XXX, 54XXX, 56XXX, 58XXX and 95XXX.


During the night, particularly heavy rain fell in the provinces of Liège, Namur, Limburg and Luxembourg, as well as the Grand Duchy of Luxembourg. Due to the bad weather conditions, many roads in some parts of these regions are difficult to reach, which may lead to delays in deliveries and collections.


Linehaul congestion causing delays of 2 - 3 days.


Due to a general strike across Lebanon, all LibanPost facilities are currently closed, and there won’t be any scanning, delivery, or collection of any type of mail until further notice.


New Zealand Post has updated that due to swift implementation of contingency plans, postal operations have returned to normal in New Zealand’s South Island. However, the main road network remains significantly impacted from the floods which caused the destruction of roads and bridges throughout the Canterbury region of South Island.



02 August 2021: August Bank Holiday


02 August 2021: Commerce Day


05 August 2021: Victory and Homeland Thanksgiving Day

Country Specific Restrictions Due to COVID-19

Due to restrictions imposed by governments and/or carriers due to the COVID-19 outbreak, please do not send any shipments to the following countries until further notice:

Country Restrictions

Service has been RESTORED to the following countries:

Due to the current backlog of items on hold, please allow additional processing time for these countries.

09 JULY 2021:

18 JUNE 2021:

28 MAY 2021:

14 MAY 2021:

07 MAY 2021:

02 APRIL 2021:

26 MARCH 2021:

05 MARCH 2021:

05 FEBRUARY 2021:

29 JANUARY 2021:

08 JANUARY 2021:

Customers should expect delays to all counties where mail and parcels are being accepted for delivery.

Brazil Customs Requirement

We have been informed that effective January 1, 2020, Brazil Customs will require the importer's Tax Identification Number** to be provided for all items containing goods sent to recipients in Brazil.

Customs is stating that it will not accept shipments not containing this number and that items missing this information is subject to return.

Please note, APC will continue to ship all packages destined to Brazil normally, with or without the recipient Tax ID number included but recommends that you begin gathering the required information from your Brazilian recipients to minimize any potential returns due to the Tax ID number not being included on the address label.

Please contact your APC sales representative if you have questions.


** In Brazil, the importer's Tax ID Number is known as CPF (format: 000.000.000-00) for natural persons and CNPJ (format: 00.000.000/0000-00) for legal persons

Embargoed Countries

Due to international embargoes all volumes to the following destinations will cease with effect 30th July 2019:
• Iran
• North Korea
• Syria
• Sudan
• Somalia
• Ukraine (Crimea and Sevastopol only - remaining country can be dispatched)


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