Service Alert - 02 July 2020

APC Postal Logistics and COVID-19



APC continues to track the COVID-19 situation and its impact to shipping. Please ensure you are checking the country-specific restrictions as it is updated daily. Our “Service Alerts” are always posted on our website at APC - Service Alert

APC continues to work hard at minimizing the impact to you. We do anticipate possible delivery delays due to air uplift, cancellations, closures and other factors due to the crisis but we continue to operate, process and export mail and parcels at all our facilities. Here are links to articles that will clarify some of the issues that are causing longer than normal delivery times.
https://www.wsj.com/articles/postal-package-deliveries-bogged-down-with-delays-backlogs-11590836400
https://www.aircargonews.net/airlines/parcel-shippers-continue-to-face-transatlantic-capacity-crunch/
As a company, our staff is maintaining all suggested precautionary guidelines. We are available and prepared to assist.

Country Specific Restrictions Due to COVID-19



Due to restrictions imposed by governments and/or carriers due to the COVID-19 outbreak, please do not send any shipments to the following countries until further notice:


Service has been RESTORED to the following countries:

SAUDI ARABIA: 12 APRIL 2020 - See restrictions noted below

ISRAEL: 08 MAY 2020

15 MAY 2020:

  • BOSNIA HERZEGOVINA
  • ESTONIA
  • MOLDOVA
  • MONTENEGRO

22 MAY 2020:

  • ANTIGUA AND BARBUDA
  • ARUBA
  • BARBADOS
  • BELIZE
  • COLOMBIA
  • JAMAICA
  • NICARAGUA
  • TRINIDAD AND TOBAGO

29 MAY 2020:

  • CAMBODIA

12 JUNE 2020:

  • LEBANON*
  • SOUTH AFRICA*
  • *Limited Service: See restrictions noted below

26 JUNE 2020:

  • BRITISH VIRGIN ISLANDS
  • SAUDI ARABIA

02 JULY 2020:

  • ALGERIA
  • EGYPT
  • KAZAKHSTAN
  • MOROCCO
  • QATAR
  • TUNISIA

Country Restrictions


These countries currently have restrictions:

ARGENTINA, CHILE, INDIA, JORDAN, LEBANON, SOUTH AFRICA:

No parcelConnect services currently available. The following services are available:

  • Priority International
  • Standard International

COLOMBIA:

Most parcelConnect and USPS services currently unavailable. The following services are available:

  • Priority International
  • Standard International
  • parcelConnect Priority DDP Delcon
  • parcelConnect Expedited DDP
  • parcelConnect Expedited DDU

NIGERIA, QATAR, UNITED ARAB EMIRATES:

The following services cannot be used to this country at this time:

  • IPA
  • ISAL
  • parcelConnect ePacket DDU
  • parcelConnect ePMEI DDU
  • parcelConnect ePMI DDU
  • parcelConnect Priority USPS PQW
  • parcelConnect Priority DDU Delcon

Note: Customers should expect significant delays in all international inbound and outbound mail services to/from these countries.


OE – Office of Exchange

This transportation alternative will be used for the following mail classes; Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

The Postal Service is closely monitoring the situation and will continue to update customers until the situation returns to normal.

Customers should expect delays to all counties where mail and parcels are being accepted for delivery.


International Service Alert:

Alternate Transport by APC to Select Countries

(source: USPS)

On April 27, 2020, the USPS chartered a second sea transport departed with volume from the Chicago, JFK, and Miami International Service Centers and is estimated to arrive at the Rotterdam (Netherlands) port on May 15, 2020. Sea route arrival dates are not exact and may vary depending on weather related events and queuing at port of arrival. The vessel is carrying 6,382 receptacles in six (6) containers weighing 33,593 kilograms. It is serving mail destined to:
 
•         Austria
•         Denmark
•         Hungary
•         Poland
•         Sweden
•         Czech Republic
•         Finland
•         Netherlands
•         Spain
•         Switzerland
 
When calculating estimated delivery times, additional days required for unloading, customs clearance and road transit should be considered.

This transportation alternative will be used for the following mail classes; Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Due to the prolonged transport delays chosen by the USPS above and in an effort to mitigate those delays, as of Monday 11 May 2020, APC Postal Logistics will be diverting volumes to the following countries through alternate channels bypassing surface/sea transportation from the US:
 
•         Austria
•         Denmark
•         Hungary
•         Poland
•         Sweden
•         Czech Republic
•         Finland
•         Netherlands
•         Spain
•         Switzerland

APC will continue to route these countries via the USPS if these direct services are selected:

  • IPA
  • ISAL
  • parcelConnect ePacket DDU
  • parcelConnect ePMEI DDU
  • parcelConnect ePMI DDU
  • parcelConnect Priority USPS PQW
  • parcelConnect Standard USPS PQW


APC Domestic Services

(source: DHL, USPS)


Many distribution centers, including those in the top 10 hotspots are seeing up to a 200% volume increase.

The United States Postal Service is also reporting peak level parcel volumes in their network.

USPS has reported delays in areas including, but not limited to; Denver, CO (DEN), Detroit, MI (ORD), Chicago, IL (ORD) and Sacramento, CA (SFO). Distribution centers are facing staffing and capacity challenges across the network.

Action steps for mitigating and managing delays:

  • Leveraging the domestic network to process Ground volume so that high volume DC’s can focus on Expedited processing.

  • Dispatching Operations and Quality team members to heavily impacted DC’s to provide onsite assistance.

  • Adding/adjusting DC shifts to process excess volumes.

  • Engaging with partners to obtain accurate daily forecasts.

  • Cleaning, disinfecting and PPE protocols to help employees stay safe.

  • Alerting customers to known delays within the network.



  • Royal Mail Services

    (source: Royal Mail)


    Wednesday 1 June 2020

    Deliveries and collections should take place in most areas of the UK today, Wednesday 1 July (please see information for Whitechapel, Barnsley and Glasgow below). Despite our best endeavours, it’s likely some areas of the country may experience some level of disruption due to Coronavirus-related absences at mail centres or local delivery offices. We’re sorry about this. Every item of mail is important to us, so we’re working hard to keep any delays to a minimum. Thank you for your patience and understanding during these unprecedented times.

    Royal Mail Logistics and Processing Report

    Air Network
    No issues reported, our air network operated to schedule on Tuesday night.

    Rail Network
    No issues reported, our rail network operated normally on Tuesday night.

    Road Network
    No issues reported, our road network operated normally on Tuesday night.

    Processing (mail centres)

    Staffing issues due to self-isolating and social distancing - along with increased parcel volumes - continue to have an effect on our mail centre operations.
    The mail centres listed below reported that not all mail could be processed to schedule last night. This may mean some of the mail outlined below may arrive slightly later than anticipated.

  • Edinburgh Mail Centre -A small amount of mail posted on Tuesday from across the UK, due for delivery today in the DD, EH, FK, KY, PH and TD postcode areas.

  • Glasgow Mail Centre -A small amount of mail posted on Tuesday from across the UK, due for delivery today in the G, KA, ML and PA postcode areas.

  • Jubilee Mail Centre -A small amount of mail posted on Tuesday from across the UK, due for delivery today in the GU, KT, SW and TW postcode areas.

  • Leeds Mail Centre -A small amount of mail posted on Tuesday from across the UK, due for delivery today in the BD, HD, HG, HX, LS, WF and YO postcode areas.

  • North West Midlands Mail Centre -A small amount of mail posted on Tuesday from across the UK, due for delivery today in the DY, ST, TF and WV postcode areas. Also, a small amount of mail posted in these postcode areas, due for delivery today across the rest of the UK.

  • Sheffield Mail Centre -A small amount of mail posted on Tuesday from across the UK, due for delivery today in the DN, HU, LN and S postcode areas.

  • Tyneside Mail Centre -A small amount of mail posted on Tuesday from across the UK, due for delivery today in the DH, DL, NE, SR and TS postcode areas.

  • Warrington Mail Centre -A small amount of mail posted on Tuesday from across the UK, due for delivery today in the CW, L, WA and WN postcode areas.

  • Services for customers in Whitechapel (E1, E1W)

    Staff at our Whitechapel Delivery Office have returned to work this morning, Wednesday 1 July, following yesterday's unballoted industrial action. We'll be delivering and collecting mail in all parts of the E1 and E1W postcode areas today, but volumes of mail and time of delivery may be different to normal as we work to deliver mail on-hand. Due to the revised opening times the Customer Service Point is currently closed - please check the royalmail.com/services-near-you webpage for the current opening times. We apologise for any inconvenience we may have caused you.


    Services for customers in Barnsley (S70, S71, S72 and S75)

    Barnsley Delivery Office is now open, however ongoing resourcing issues mean delivery services in the S70, S71, S72 and S75 will be attempted but may be limited again today, Wednesday 1 July 2020. Mail collections from Priority Boxes, business customers and Post Office branches will be made this afternoon. We apologise for any inconvenience this may cause you.


    Services for customers in Glasgow (G1-2)

    On Friday 26 June 2020, a police incident on West George Street in Glasgow City Centre led to this, and surrounding streets being closed. Some restrictions remain in place today, Wednesday 1 July. However, we'll be delivering and collecting mail in all areas of Glasgow today where access is available to us. We apologise for any inconvenience this may cause you.


    Fire at Holt Post Office (NR25) in Budgens

    A fire has destroyed the Holt Post Office which was situated inside Budgens at 6 Kerridge Way, HOLT, NR25 6DN. Holt Post Office held any items of mail which we were unable to deliver and left a 'Something for you' card. From Tuesday 23 June, all items of mail for which we leave a 'Something for you' card will be available for collection from our Sheringham Delivery Office, located at:

    Royal Mail
    Sheringham Delivery Office
    9 Station Road
    Sheringham
    NR26 8AA

    Changes to Special Delivery Guaranteed

    ·         Due to increased absence levels, we’ve reviewed our timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes.

    ·         For items posted from Tuesday 31 March 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day*. Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day*.

    *existing postcode exceptions apply

    Services in Nottingham and Derby today (DE and NG postcode areas)

    Processing at our Nottingham Mail Centre has returned to normal. As a result, deliveries and collection of mail in the DE and NG postcode areas are taking place as normal today. However, it may take us a day or two to fully recover all services, so thank you for your patience.


    Canada Post Status of the Network

    (source: Canada Post)


    Parcel Processing and Delivery
    We continue to process and deliver on weekends where volumes warrant and have additional support from trained temporary employees to assist in getting us through large volumes. As well, some parcels may be transferred to other Canada Post locations for processing based on capacity, so customers tracking their items may notice their parcel is taking a different route than normal. The actions taken to date to manage the increased volumes, including the volume restrictions that we implemented over the last several weeks in Montreal and the GTA, are producing some positive results and remain in effect. Some of our processing facilities have been able to make significant improvements on their backlogs. Montreal and Gateway are also seeing some improvements and continue to tackle their backlogs. Continuation of these efforts is critical to help us stabilize our network over the coming weeks. At this time, delays across the network remain in effect. Of note, the larger/heavier package volumes continue to present the biggest challenges for us and can be significantly delayed.
    Our inbound international volumes are very high in Montreal, Toronto and especially Vancouver. Please note that we are experiencing customs clearance delays in Vancouver.

    Mail
    The suspension of our service guarantees remains in effect as well, including Date Specific for Neighbourhood Mail (NM). We continue to see some delays in the order of approximately 3 days with regards to oversized Lettermail processed in Gateway. Across the network we are seeing some minor delays related to NM but nothing significant at this time. All machined mail such as Lettermail, Personalized Mail and Postal Code Targeting mail continue to process well but may experience some delays.
    Based on this information, please set expectations of delays with your respective customers. Our dedicated employees are working hard to serve and we’ll continue to keep customers updated on our progress.

    CANADA DAY – Wednesday July 1st
    Please note that all of our RVUs (Receipt Verification Units) will be closed on Wednesday July 1st.


    Barcelona, Spain - Embargoed Postcodes



    Please see the below embargoed postcodes in Spain – Barcelona area, part of a Spanish government directive. These areas have been closed off as this is a main impact area for Coronavirus.

    At this stage APC hasn't pulled the data on items being sent into this area via Seur & Correos but will keep you informed. For parcels received for these postcodes, these will be returned to the originator.

    8672, 8695, 8698, 8699, 8700, 8710, 8711, 8712, 8718, 8719, 8773, 8779, 8781, 8782, 8783, 8784, 8785, 8786, 8787, 8788, 8789, 8791

    Brazil Customs Requirement



    We have been informed that effective January 1, 2020, Brazil Customs will require the importer's Tax Identification Number** to be provided for all items containing goods sent to recipients in Brazil.

    Customs is stating that it will not accept shipments not containing this number and that items missing this information is subject to return.

    Please note, APC will continue to ship all packages destined to Brazil normally, with or without the recipient Tax ID number included but recommends that you begin gathering the required information from your Brazilian recipients to minimize any potential returns due to the Tax ID number not being included on the address label.

    Please contact your APC sales representative if you have questions.

    _________________________________________

    ** In Brazil, the importer's Tax ID Number is known as CPF (format: 000.000.000-00) for natural persons and CNPJ (format: 00.000.000/0000-00) for legal persons

    Secretary of Transportation Orders Suspension of Air Service Between the U.S. and Venezuela



    With the approval of the Secretary of State and in close coordination with the Acting Secretary of Homeland Security, Secretary of Transportation Elaine L. Chao has issued an order today suspending air service between the United States and Venezuela.

    Federal law authorizes the Secretary of Transportation, with the approval of the Secretary of State, to take immediate action to suspend the rights of foreign and U.S. air carriers to provide service between the U.S. and foreign airports when conditions exist at those airports that threaten the safety or security of passengers, aircraft, or crew.

    The Acting Secretary of Homeland Security has requested this action based on his assessment of current security conditions in Venezuela, and the Secretary of State has given his approval. Secretary Chao has agreed to the request and is exercising her statutory authority to suspend air service to Venezuela.

    The Secretary's suspension order is in addition to the FAA's Notice to Airmen issued on May 1, which prohibits most U.S.-certified aircraft operators and pilots from flying below 26,000 feet over the territory of Venezuela, also for reasons of safety and security.

    Through APC, as of today (but subject to change), you can continue using the following services to send parcels into Venezuela during this suspension period.

    • parcelconnect Priority DDU

    • parcelConnect Priority DDU Delcon

    • parcelConnect USPS PQW

    • parcelConnect ePMI DDU

    • parcelConnect ePMEI DDU

    The following APC services to Venezuela will be unavailable during this suspension period.

    • All Courier services

    • parcelConnect Expedited DDU

    • parcelConnect Expedited DDP

    • parcelConnect Priority DDP Delcon

    • parcelConnect Priority DDP

    Embargoed Countries



    Due to international embargoes all volumes to the following destinations will cease with effect 30th July 2019:
    • Iran
    • North Korea
    • Syria
    • Sudan
    • Somalia
    • Ukraine (Crimea and Sevastopol only - remaining country can be dispatched)


    CONTACT US

    Corporate Headquarters

    140 East Union Avenue

    East Rutherford, NJ 07073

    Toll Free: (888) 413-7300

    Direct: (201) 372-9700

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