FAQs

Consumer

Where can I receive additional support for a package in transit?

Our Customer Support team is here to help. For the fastest response, please complete the form on our Support page. Simply provide the details you have, and a team member will get back to you shortly.

How can I track the status of my package?

To track your package, visit our Tracking Page and enter your tracking number to view the latest updates.

Customer

Can we justify the upfront costs of switching?

While the initial costs may be higher, APC’s transparent pricing and reliable service deliver significant long-term savings through improved customer retention and fewer operational disruptions.

What countries are you able to ship to?

We ship to over 200 countries around the world. Contact Sales for a full list.

Can I track shipments myself or share tracking easily with customers?

Yes, APC provides a robust tracking portal and our customer-friendly tracking page, enabling Consumer and Brand visibility at every stage of the delivery journey.

How do we reduce complaints about lost or delayed packages?

APC’s consistent delivery, insurance options, and transparent tracking dramatically reduces the number of complaints and increases consumer trust and repeat buying.

Can I show duties/taxes at checkout?

Yes. With LandITTM, you can calculate and display duties and taxes at checkout for full cost transparency.

What kind of mail delivery tracking is available?

MagTrac is our interactive, web-based tracking system designed to provide visibility and efficiency into your international mail distribution.

Technology

What technology do you integrate with?

We integrate with a wide range of eCommerce platforms and API. Please contact Sales for a full list.

How does your API work?

Our API allows for real-time data exchange between your systems and ours, enabling tracking, label creation, duty calculation, and more.