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About Narvar

Narvar is a global post-purchase customer experience platform that helps retailers and brands transform shipping and returns into moments that build loyalty and drive repeat sales. Trusted by thousands of leading retailers worldwide, Narvar empowers businesses to manage the “last mile” with transparency, reliability, and brand consistency. From predictive delivery promises and real-time tracking to proactive notifications, fraud prevention, and seamless returns, Narvar centralizes the entire post-purchase journey into a unified experience. By turning transactional logistics into branded customer touchpoints, Narvar reduces support costs, increases customer satisfaction, and enables retailers to strengthen long-term relationships in a highly competitive ecommerce market.

  • Promise / Delivery Estimation - Uses machine learning models to generate accurate predicted delivery dates, helping drive conversion and reduce customer uncertainty.
  • Track (Tracking Experience) - Offers branded, fully configurable tracking pages that allow customers to follow shipments while staying within the retailer’s brand environment.
  • Notify (Notifications & Alerts) - Sends proactive, branded notifications via email, SMS, or other channels across key delivery events to increase engagement and reduce support calls.
  • Assist / Fraud & Claims Management - Detects and mitigates delivery-claim fraud while streamlining claims resolution to protect retailer margins.
  • Shield / Returns & Exchanges - Manages returns and exchanges intelligently—preventing abuse, offering automated exchanges, and retaining revenue by simplifying the return experience.