Vantiva Case Study
As a global 3PL provider supporting clients with various cross-border delivery requirements, Vantiva (Technicolor) needed a worldwide distribution partner and expertise to enhance their portfolio of solkutions.
Their priorities included:
A Reliable Delivery Solution
Access to multiple delivery solutions to serve a large number of brands and a more seamless DDP experience.
Improved Transit Times
Required faster delivery to satify Brand demands
Reduction in Returns
Returns averaged 2,500 per month
Reduce Delivery Problems
Overwhelmed customer support teams and dissatisfied brands caused by lengthy transit times and lost packages.
Rapid, Reliable Integration
Suppliers lacked the ability to get integrated quickly without disruption to their current processes
APC Postal Logistics delivered a fully integrated, performance-driven shipping solution that aligned with Vantiva’s solutions, operational and customer service goals.
Key highlights of the partnership included:
Fast and Reliable Shipping
APC provided DDU and unique DDP shipping options that enabled Vantiva to maintain a single US-based inventory and fulfill globally
Proactive Customer Support
The APC Customer Support team were able to address concerns before they became a problem
Quick and Efficient Integration
An integration that was 2x faster than their previous experience, led by APC's responsive tech team
Insight Into the Supply Chain
Access to APC's customer portal provided real-time volume, transit time, analytics and perfomance reporting
MArgin Increase
Reliable solutions with clear, transparent pricing and performance monitoring tools have increased margins and given Vantiva Brands the confidence to grow.
Dedeicated Team
APC support and access to expertise provided Vantiva direction for their brands for quick answers, and the resources needed for growth and fast issue resolution.
By switching to APC, Vantiva saw a dramatic reduction in return-related costs. Previously, USPS returns averaged around 2,500 per month - costing approximately $7,500. With APC, that number dropped to just 20 returns per month, resulting in monthly savings of roughly $7,440. Additionally, APC’s ability to complete deliveries on the first attempt significantly contributed to this reduction, preventing returns before they occurred.
Customer inquiries decreased by approximately 15% after transitioning to APC’s international shipping services. This decline is attributed to APC’s fast and reliable delivery, proactive support and clear communication channels. With an estimated cost of $5 per inquiry, this reduction saved Vantiva an estimated $2,750 in the first quarter alone.
APC has delivered exceptional improvements in shipping success rates. With a 98% successful delivery rate, APC has significantly outperformed the previous average of 85% achieved with other carriers. This leap in performance has significantly reduced consumer and brand complaints, and improved the overall shipping experience.
The partnership with APC has empowered Vantiva’s sales team to confidently resell international logistics solutions to their clients. Brands working with Vantiva now report fewer customer complaints and enjoy faster, more reliable delivery times. As a result, Vantiva regards APC as a trusted, transparent logistics partner that consistently exceeds expectations.
