Project M Case Study
Project M, a growing eCommerce business with a $10M+ operation, was eager to expand its global footprint, but lacked the logistics expertise and systems to confidently deliver internationally. Prior to partnering with APC, they relied on delivery services which led to unpredictable costs and consumer dissatisfaction from surprise duties and taxes upon delivery. Additionally, their team struggled with system integration, harmonized codes, and providing a consistent global customer experience.
They needed a trusted logistics partner who could:
Simplify Cross-Border Shipping
The client was uncomfortable expanding to a global consumer-base due to the complexities of international delivery.
Improve Shopping Cart Conversion Rates
They wanted to boost conversion rates by eliminating surprise fees upon delivery
Reduce Customer Service Burdens and Inquiries
A need to reduce the strain on their support team.
LAcked Confidence to Grow Globally
Internal teams overwhelmed with shipping issues instead of driving growth.
APC Postal Logistics approached the scenerio s a consultative, tech-integrated partner that enabled Project M to shift from Delivery Duty Unpaid (DDU) to Delivered Duty Paid (DDP) shipping, creating transparency and a better customer experience at checkout.
APC also offered:
Seamless Integrations
Plug-and-play setup with Shopify and ShipStation.
Dedicated Customer Service
A responsive support team who addressed real-time issues like address changes, WIZMO, and missing HS codes.
First-Mile Optimization
Helped identify and resolve operational inefficiencies, increasing speed-to-processing/export and reducing costs.
Global Expansion Support
Consulted Project M and its sister company to fulfill international orders with confidence and scale.
A steady YoY growth in global orders since onboarding with APC Postal Logistics.
Conversions increased as buyers gained confidence knowing there were no hidden fees at delivery.
Switching to APC's DDP delivery and providing real-time tracking drastically reduced customer complaints and improved the experience at every touchpoint.
Undeliverable shipments decreased, cutting unnecessary costs and protecting margins.
